Frequently Asked Questions

Get answers to common questions about Upgrade $5.

The $5 Upgrade adds a personalized enhancement—extra gloss, targeted shimmer, precision edge work, or a refined finish. Your technician will recommend options during service so the enhancement complements your chosen manicure or pedicure for a tailored result.

Most upgrades are quick, adding only five to ten minutes to your appointment. Time varies by technique chosen—detailed edge work or glitter placement can take slightly longer but remain a small addition to your overall service.

Upgrades focus on finish and personalization; they don’t reduce durability. In many cases extra sealing, top coat layers, or precise application can actually improve chip resistance and appearance longevity when applied correctly by our technicians.

Yes — the $5 Upgrade is available as an à la carte enhancement for most services, including manicures, pedicures, gels, and acrylics. If a particular technique isn’t suitable, your technician will recommend the best alternative.

Refunds depend on appointment policy and timing. Because upgrades are small on-the-spot enhancements, we generally cannot refund them once applied. If you’re unhappy, speak with management and we’ll work to make adjustments or offer a complimentary correction when appropriate.

Yes — our technicians assess your nail shape, polish type, and desired look, then suggest suitable upgrades. They’ll explain choices like enhanced shine, delicate glitter placement, or precision edge work to help you decide before adding the $5 enhancement.